Lodge a Complaint

Submitting A Complaint For The First Time

If you have any questions or concerns about our services that require urgent intervention, you can get in touch with us in the following ways.

• If you are not satisfied with the response, please escalate the matter to the next level.
• You can find the list of branch email IDs and phone numbers on our website:

Escalation To Concern Branch Manager

If the solution provided at Level 1 does not meet your expectations, escalate the matter to the relevant AGM.

Escalation To General Manager

If the solution provided at Level 2 does not meet your expectations, you can contact our Principal Nodal Officer.

Escalation to Chief Executive Officer

If the solution provided at Level 3 does not meet your expectations, escalate the matter to the CEO.