@import "https://fonts.googleapis.com/css2?family=Instrument+Sans:wght@400;500;600;700;800&display=swap";
:root{--font:"Instrument Sans", sans-serif;--lv-primary:#cc173c;--lv-primary-dark:#a01230;--lv-pink:#fde0e6;--lv-badge:#f8d4d8;--lv-beige:#f7f8fc;--lv-text:#777;--lv-ink:#333;--lv-heading-font:"Helvetica Neue", Helvetica, Arial, sans-serif}.complaint-page{background:var(--lv-beige);font-family:var(--lv-heading-font)}.flow{background:var(--lv-beige);padding:90px 20px 110px}.flow-inner{flex-direction:column;align-items:stretch;max-width:800px;margin:0 auto;display:flex}.flow-terminal{background:var(--lv-primary);color:#fff;border-radius:999px;align-self:center;align-items:center;gap:10px;padding:12px 26px;font-size:16px;font-weight:700;display:inline-flex;box-shadow:0 10px 24px -8px #cc173c80}.flow-link{justify-content:center;align-items:center;height:92px;display:flex;position:relative}.flow-link:before{content:"";border-left:2px dashed #cc173c80;position:absolute;top:0;bottom:9px;left:50%;transform:translate(-50%)}.flow-link:after{content:"";border-left:7px solid #0000;border-right:7px solid #0000;border-top:10px solid var(--lv-primary);position:absolute;bottom:0;left:50%;transform:translate(-50%)}.flow-link__label{z-index:1;color:var(--lv-primary);border:1px solid var(--lv-badge);text-align:center;background:#fff;border-radius:999px;padding:6px 14px;font-size:12.5px;font-weight:700;position:relative;box-shadow:0 4px 12px #1a1f360f}.flow-step{padding-top:28px;position:relative}.flow-node{z-index:2;background:var(--lv-primary);color:#fff;width:56px;height:56px;box-shadow:0 0 0 6px var(--lv-beige), 0 10px 22px -6px #cc173c8c;border-radius:50%;justify-content:center;align-items:center;font-size:22px;font-weight:800;display:flex;position:absolute;top:0;left:50%;transform:translate(-50%)}.flow-node--end{box-shadow:0 0 0 6px var(--lv-beige), 0 10px 22px -6px #1a1f3680;background:#1a1f36;font-size:20px}.flow-card{text-align:center;background:#fff;border:1px solid #cc173c1f;border-radius:20px;padding:56px 40px 40px;box-shadow:0 22px 44px -24px #1a1f3647}.flow-card--end{border-style:dashed;border-color:#1a1f3640}.lv-badge{background:var(--lv-badge);color:var(--lv-primary);border-radius:20px;margin-bottom:18px;padding:7px 16px;font-size:14.5px;font-weight:700;line-height:1.4;display:inline-block}.lv-title{color:var(--lv-primary);margin:0 0 14px;font-size:clamp(22px,3vw,30px);font-weight:700;line-height:1.25}.lv-desc{color:var(--lv-text);max-width:620px;margin:0 auto 28px;font-size:15.5px;line-height:1.65}.lv-btn{background:var(--lv-pink);color:var(--lv-primary);cursor:pointer;border:4px solid #fff;border-radius:4px;justify-content:center;align-items:center;gap:8px;padding:10px 22px;font-family:Arial,Helvetica,sans-serif;font-size:15px;font-weight:400;line-height:1.4;text-decoration:none;transition:background .2s,color .2s;display:inline-flex;box-shadow:0 0 4px #00000059}.lv-btn svg{flex-shrink:0;font-size:14px}.lv-btn:hover{background:#fbcdd6}.lv-btn--solid{background:var(--lv-primary);color:#fff}.lv-btn--solid:hover{background:var(--lv-primary-dark)}.lv-btn:focus-visible,.lv-link:focus-visible,.lv-inline-contact:focus-visible{outline:2px solid var(--lv-primary);outline-offset:4px}.lv-actions{flex-wrap:wrap;justify-content:center;gap:20px;display:flex}.lv-divider{background:#e4e0da;border:none;width:100%;height:1px;margin:30px 0 26px}.lv-notes{text-align:left;flex-direction:column;gap:12px;max-width:100%;margin:0 auto 24px;padding:0;list-style:none;display:inline-flex}.lv-notes li{color:#555;align-items:flex-start;gap:10px;font-size:15.5px;line-height:1.5;display:flex}.lv-notes svg{color:#a8a8a8;flex-shrink:0;margin-top:4px;font-size:14px}.lv-regions{grid-template-columns:1fr 1fr;display:grid}.lv-region{padding:8px 16px}.lv-region+.lv-region{border-left:1px dashed #cc173c4d}.lv-region__icon{color:var(--lv-primary);margin-bottom:10px;font-size:42px}.lv-region__title{color:var(--lv-primary);margin:0 0 6px;font-size:22px;font-weight:700}.lv-region__name{color:#1a1f36;font-family:var(--font);margin:0 0 6px;font-size:18px;font-weight:500}.lv-link{color:var(--lv-primary);word-break:break-word;font-size:15px;text-decoration:none}.lv-link--blue{color:#0d6efd}.lv-region .lv-link{font-family:var(--font)}.lv-link:hover{text-decoration:underline}.lv-inline-contact{color:var(--lv-primary);word-break:break-word;align-items:center;gap:8px;font-size:16px;text-decoration:none;display:inline-flex}.lv-inline-contact:hover{text-decoration:underline}.lv-text{text-align:left;color:var(--lv-text);max-width:560px;margin:20px auto 0;font-size:15.5px;line-height:1.55}.lv-text p{margin:0 0 16px}.lv-text p:last-child{margin-bottom:0}.lv-text strong{color:#666}.lv-text .lv-link{font-size:inherit}@media (max-width:700px){.flow{padding:64px 14px 80px}.flow-card{border-radius:16px;padding:52px 20px 30px}.flow-link{height:80px}.flow-link__label{padding:5px 12px;font-size:12px}.lv-btn{text-align:left;max-width:100%;padding:10px 16px;font-size:14.5px}.lv-actions{flex-direction:column;align-items:center}.lv-notes li{font-size:14.5px}.lv-regions{grid-template-columns:1fr;gap:18px}.lv-region+.lv-region{border-top:1px dashed #cc173c4d;border-left:none;padding-top:22px}}@media (prefers-reduced-motion:reduce){.lv-btn{transition:none}}